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      Troubleshooting tips

      This article provides some basic troubleshooting tips that could help you solve simple issues. We understand that technical hiccups can be frustrating.

      Try these steps before reaching out - they might resolve the issue quickly. But remember, we're always here to help if they don't 😉!

      1. Do a hard reload on Chrome

      Old data stored in our browser can sometimes lead to application issues. To fix this, you need to do a hard reload:

      Mac:

          • Command + R

      Windows:

          • Ctrl + Shift + R

      In some cases this might be enough to fix the issue, but if it's not, please continue following the steps in this article.

      2. Clear Cache (for a more thorough refresh):

        • Click the three dots (⋮) at the top right corner of Chrome.
        • Select More tools > Clear browsing data.
        • Choose a time range (All time for everything).
        • Check the boxes next to Cookies and other site data and Cached images and files.
        • Click Clear data.

      Bonus Tip:

      Access the clear browsing data dialog directly by entering chrome://settings/clearBrowserData in the address bar. These steps help ensure you access the latest website versions and troubleshoot potential issues by removing potentially outdated data.

      3. Restart your browser

      Sometimes, closing all your browser tabs and reopening them might help fix the issue. Even though this is a basic step, it's always worth a try 🙂

      4. Ensure you have the latest Chrome version

      It's vital to keep your browser updated for various reasons, including ensuring our app runs as smoothly as possible.
      Find your current version by going to chrome://settings/help and see if an update is available!

      5. Make sure your machine is following the platform's system requirements

      Like any software, our application requires certain system specifications to improve its performance. You can see these under System requirements.

      6. Deactivate any browser extensions you might have

      Active browser extensions can interfere with some functionalities in our app. We recommend deactivating any browser extensions you might have, even if they're not being used at the moment, as they can still interfere with our platform.